The Personal Delivery Specialist Difference
You're not just buying a sauna. You're gaining a dedicated expert who guides you from order to installation and remains your partner. Your direct line to expert support, proactive guidance, and peace of mind.
Our mission
Personal Delivery Specialist assigned within 3 hours. Direct phone, text, and email access. Evening and weekend availability. Responsive support.
Services
What Your Delivery Specialist Actually Does
Your Personal Delivery Specialist is a trained sauna expert assigned exclusively to you. Not a call center agent. Not a generic support queue. Your dedicated partner with deep product knowledge, installation experience, and personal commitment to your success.
Foundation Planning & Site Prep
Detailed foundation specs, site prep checklists, electrical requirements, and delivery access planning. Your specialist walks you through every detail before the sauna arrives.
Heater Selection & Electrical Coordination
Your specialist analyzes your property's electrical capacity, climate, budget, and usage goals to recommend the perfect heater. They provide exact specs and can connect you with qualified electricians.
Assembly Guidance & Installer Referrals
Step-by-step video walkthroughs for DIY assembly with real-time phone and text troubleshooting. Or vetted local installer referrals (80% of customers choose professional installation).
Benefits
How Your Personal Delivery Specialist Supports You
Whether you need guidance with presale, delivery, or tech support, your Delivery Specialist guides you through every decision and ensures your experience is flawless.
Before You Buy: Expert Consultation
Your specialist evaluates your property, electrical capacity, and wellness goals. They recommend the perfect sauna and heater for your specific situation. No guesswork. No costly mistakes.
During Delivery: Zero Surprises
Your specialist coordinates logistics, provides foundation prep instructions, and ensures you're ready before the sauna arrives. Proactive updates at every stage with no tracking number mysteries.
After Installation: Ongoing Support
Your specialist remains your go-to expert for optimization, maintenance, troubleshooting, and warranty support. Direct phone, text, and email access whenever you need guidance.
About Us
Why Choose Lions Den Living Co
We're not just another sauna retailer. We're a team of outdoor wellness experts who personally test every product we sell. Based in Boise, Idaho, we've built our reputation on one simple promise: you'll never navigate this journey alone. We believe luxury outdoor living should be accessible, supported, and transformative. That's why we've eliminated the guesswork, the generic support queues, and the post-purchase abandonment that plague this industry. When you choose Lions Den, you're choosing a partnership built on expertise, transparency, and genuine care for your wellness journey.
Contact Us
Ready to experience the Lions Den difference? Call or text now to speak with a sauna expert. Every purchase includes dedicated specialist support from order to installation and beyond.
FAQ
Everything you need to know about how the Personal Delivery Specialist program works and why it's unlike anything else in the sauna industry.
Within 3 hours of ordering, you're assigned a dedicated Delivery Specialist with direct phone, text, and email access. They reach out proactively to introduce themselves and begin planning. You can also call or text anytime before ordering to speak with a specialist who will help you select the right sauna and heater for your needs. From order forward, they're your person, not a rotating support queue.
Your specialist is available via phone, text, and email during business hours, with extended availability on evenings and weekends. Most questions are answered within hours, often minutes.
Yes. Your specialist remains your point of contact for warranty claims, maintenance questions, and any technical support you need. We're here to help you get the most out of your sauna.
Big box stores: You're on your own after purchase. Generic online retailers: Ticket systems with rotating agents. Competitors: Basic customer service during business hours only. Lions Den: Dedicated specialist with direct access, proactive communication, evening and weekend availability, and responsive support.